The
increased complexity of technology
interactions populated by users
with low levels of practical
knowledge and patience along with high
levels of user frustration, it is
becoming a time consuming problem to
help these individuals when the
issues have more to do with the
end user's functional capabilities
or
inabilities than an actual computer
problem.
Why is it People do stupid stuff
with Smart Phones?
1969 Opel GT
Be civil to all; sociable
to many; familiar with few; friend to
one; enemy to none.
— Benjamin Franklin
