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The increased complexity of technology interactions populated by users with low levels of practical knowledge and patience along with high levels of user frustration, it is becoming a time consuming problem to help these individuals when the issues have more to do with the end user's functional capabilities or
inabilities than an actual computer problem.  

Why is it People do stupid stuff with Smart Phones?

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Be civil to all; sociable to many; familiar with few; friend to one; enemy to none.
— Benjamin Franklin